Shipping policy

Shipping

VIORICCA ships from our atelier in Surat, India. Every piece is made to order, so the time before dispatch depends on what you buy.

Shipping within India

  • Free shipping on every order within India.
  • Cash on Delivery is available, as well as UPI, cards and netbanking.

International shipping

  • Free international shipping on orders of ₹7,000 (about US$80) or more.
  • Orders under ₹7,000: a flat ₹500 shipping charge.
  • We ship to the United States, United Kingdom, Canada, Australia, New Zealand, United Arab Emirates, Singapore, Hong Kong, Malaysia, Japan, South Korea, Israel, Switzerland, Norway, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain and Sweden.
  • Prices are charged in Indian Rupees (INR). Your bank or card provider converts the amount to your currency.
  • International orders are prepaid. Cash on Delivery is available for orders within India only.

Don't see your country? Message us on WhatsApp and we will see what we can arrange.

Time to dispatch

  • Ready-to-wear: 4–7 business days. Co-ord sets, knitted pieces and printed dresses.
  • Couture and hand-embellished: 2–3 weeks. Signature and Indo-Western pieces, mirror and stone work, and anything finished by hand. The handwork alone can take days; we would rather tell you three weeks and deliver in two than the reverse.

If your order contains both, it ships together once the couture piece is ready, unless you ask us to split it.

Need a piece by a particular date? Message us on WhatsApp before ordering and we will tell you honestly whether we can make it.

Time in transit, after dispatch

  • India: typically 3–7 business days.
  • International: typically 7–14 business days.

These are estimates from our courier partners, not guarantees. Weather, public holidays and, for international orders, customs inspection can extend them.

Customs, duties and import taxes

International orders may attract customs duties, import taxes or handling fees on arrival. These are set by your country, are not included in the price you pay us, and are payable by you. If a parcel is refused and returned to us because these charges were not paid, the outbound shipping cost is not refundable.

Tracking

You will receive a tracking link by email when your order is dispatched. If tracking has not updated for several days, contact us before assuming the parcel is lost.

Address errors

Please check your delivery address carefully. We cannot redirect a parcel once it has been dispatched, and we cannot cover the cost of a reshipment caused by an incorrect address.

Returns and exchanges

See our refund policy.

VIORICCA, operated by Saturn Seaways LLP
5/6th floor, RTML House, Near CNG Pump, Bhestan, Surat, Gujarat 395023, India
Phone / WhatsApp: +91 95744 17000 · Email: saturnseaways@gmail.com
GSTIN: 24AFJFS6027F1Z0