Refund policy

Returns, Exchanges & Refunds

Every VIORICCA piece is made to order. Nothing is pulled from a warehouse shelf: when you place an order, your garment is cut and finished for you, and hand-embellished pieces are worked on by hand over days. Our policy reflects that.

The short version

  • Made-to-order pieces are not refundable for a change of mind. We will always exchange or alter them for a genuine sizing problem.
  • If the fault is ours (a defect, damage in transit, or the wrong item sent), we will make it right in full, including a refund if you prefer one.
  • You have 7 days from delivery to raise any issue with us.

Size exchanges and alterations

If a piece does not fit, contact us within 7 days of delivery and we will exchange it or alter it to your measurements, subject to availability of the same fabric.

  • The item must be unworn and unwashed, with all original tags attached.
  • You send the piece back to us; we ship the replacement to you free of charge.
  • Because each piece is made individually, we cannot guarantee an identical replacement in every case. Where we cannot remake a piece, we will offer store credit.

Defects, damage and wrong items

If your order arrives faulty, damaged in transit, or is not what you ordered, contact us within 7 days of delivery with photographs. We will cover shipping in both directions and, at your choice, repair the piece, replace it, or refund it in full.

Hand-embellished work is not machine work. Minor variation in the placement of mirrors, stones and thread is a characteristic of handwork, not a defect.

What we cannot accept back

  • Made-to-order and Signature pieces returned for reasons other than sizing, a defect or our error.
  • Items that have been worn, washed, altered by someone other than us, or returned without tags.
  • Anything raised with us more than 7 days after delivery.

Refund timing

Where a refund is due, it is issued within 7–10 business days of us receiving and inspecting the returned item:

  • Prepaid orders (UPI, card, netbanking) are refunded to the original payment method.
  • Cash on Delivery orders are refunded by bank transfer or UPI to an account you share with us.

Your bank may take additional time to post the refund.

How to start an exchange or return

Contact us on WhatsApp at +91 95744 17000 or email saturnseaways@gmail.com with your order number and, where relevant, photographs. Please do not send anything back before we have confirmed the return; unannounced returns cannot be processed.

This policy does not affect your statutory rights under Indian consumer law.

VIORICCA, operated by Saturn Seaways LLP
5/6th floor, RTML House, Near CNG Pump, Bhestan, Surat, Gujarat 395023, India
Phone / WhatsApp: +91 95744 17000 · Email: saturnseaways@gmail.com